Rep removal

I did a change of address for my mom’s healthcare and discovered that my dad is still listed as someone who could speak for her, a so-called policyholder representative. But he died in 2015, I told the rep, a point verifiable from the company’s records. It would be nice if you could speak to my dad, I said, though it may be tough to reach him.

But guess what: a policyholder representative cannot be removed merely because they are dead. It’s necessary to fax a letter to the company asking that the rep be removed. I’m on it.

[No, that last sentence is nor sarcastic. I’m on it. And this was not a dream.]