In the continuing story (parts 1 and 2) of my attempt to receive a refund for a defective Moleskine planner:
Having had no response to a January 9 letter, I e-mailed the customer-care address yesterday and attached that letter. And I got an e-mail back with the offer of a replacement planner.
I replied, explaining, as I aleady explained in an e-mail (January 8) and in my letter, that I have requested a refund because, after being promised a refund, I bought a replacement Moleskine planner from Amazon. I don’t need another 2024 Moleskine planner. I don’t need another 2024 Moleskine planner. I don’t need another 2024 Moleskine planner.
See? I’ve now told them three times.
Somehow I get the impression that Moleskine doesn’t give sufficient attention to quality control (sixteen missing pages) or customer service. I would like to be proven wrong. But I’m pretty sure that I’ll be buying a Letts or Leuchtturm pocket planner for 2025. It’ll be my first non-Moleskine since 2005.
And I forgot to mention: fountain-pen ink bleeds through the pages. Badly.
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Later the same day: I e-mailed Moleskine to say that if they will not refund my money, I will settle for a pocket notebook, black, squared. I received a reply offering me a planner (“the exact item”) or a voucher to be used on their website. I explained, for the fourth time, that I don’t need another planner. I pointed out, too, that the notebook has a lower price. And I asked: wouldn’t it be simpler to send a notebook rather than a voucher that I can use to order a notebook? No reply yet.
Fourteen e-mails so far. Two more and it’ll be one for each page missing from my defective Moleskine.
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February 7: I found a customer-service number: 833-809-9087. (How come it’s not in their notebooks? How come it’s not on the company website?) They’re going to send a pocket notebook, black, squared. I still plan to switch to Letts or Leuchtturm next year.
Related reading
All OCA Moleskine posts (Pinboard)
[“Moleskine, sono pazzi”: Moleskine, they’re crazy.]
Tuesday, February 6, 2024
Moleskine, sono pazzi
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comments: 7
I am weirdly enjoying this saga! It’s a little kafkaesque. “May I offer you a 2024 planner?”
PS. I imagine some subterranean connection between the moleskin customer Service and the New York Times obituary writer that hasn’t changed the Honeymooners error. Maybe they’re the same person…
It’s a bit like talking to Siri.
Still no correction for the Joyce Randolph obit. Maybe that's because the writer is preparing a notebook for mailing.
I thought this was one of your dream journal entries 😮
LOL! A nightmare, and a dumb one at that.
I'm glad to hear you got some compensation. I don't have a Leuchtturm planner, but I do use one of their hardcover notebooks and it's excellent. Hopefully their planner is too.
I have their weekly, but using it showed me how much I prefer a page a day. I’m not happy about the leather-like cover and the thick bookmark ribbons, but the paper quality is excellent. Breaking up is hard to do. : )
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