Mary Printz, whose work at an answering service inspired the musical Bells Are Ringing (and its "Susanswerphone"), has died:
When clients dialed PLaza 2-2232, the agency's number for many years, they knew they could count on discretion and, when required, innovation. Some messages were routine — at least in the world in which Mrs. Printz's clients moved — involving little more than having the service tell the chauffeur to be at such-and-such a place at such-and-such a time.In 1956, Mrs. Printz started her own answering service, Belles Celebrity Secretarial Service. As Belles' owner, she made a cameo appearance in the July 6, 1969 New York Times article "Phone Users Dial FRustration, Too," about problems resulting from "a sharp rise in telephone traffic":
Others required quick thinking. There was the time, for instance, that Mrs. Printz took a frantic call from Noël Coward, recalled her husband, Bob Printz, in a telephone interview on Friday:
"Mary," Mr. Coward cried, "Marlene has just had a bottle of Scotch and is finished with it, and it's Sunday; I don't have any more. What'll I do?"
Mary Printz, an Ear for the Famous, Dies at 82 (New York Times)
"Telephone service is the worst I've seen it since 1956," Mrs. Printz complained. "There's just no way I can estimate how much business I've lost."Belles used what the article calls "the troubled PLaza 8 exchange."
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