William Pannapacker:
I sometimes feel stung by students’ rudeness. I try to make my classes interesting and relevant, and I care about their learning. I try to conduct myself in a kindly but professional manner. But, more and more, I think the student culture of incivility is a larger impediment to their success than anything they might fail to learn about Western civilization or whatever it is I am teaching.Pannapacker’s widely cited essay “Teaching Remedial Civility” disappeared behind the Chronicle of Higher Education firewall some time ago. Now the essay is again available to all. To my mind, it’s required reading for anyone involved in higher education in the United States.
Remedial Civility Training (Chronicle of Higher Education)