Mozy :)

The Mozy story comes to a happy ending (I think). From Mozy’s discussion pages: “The ConnectionError issue is fixed and your backups should be running smooth again.” Work is still underway on an unrelated problem I’m not familiar with.

I’m impressed that Mozy has recognized the need for better communication with its customers. As I wrote in an e-mail to the company earlier this week, the frustrating thing with the ConnectionError issue for me was not so much the lack of backup as it was the lack of response from Mozy. The company’s increased presence in discussion threads about the issue shows a genuine interest in doing a better job of responding to customers’ concerns. And backup now works.

And yes, I can again recommend Mozy.

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