For many years I’ve used the free version of StatCounter to count visits to Orange Crate Art. This morning I noticed a minor problem with my stats and posted a message to the StatCounter help forum. Half an hour later there was a reply from Aodhan Cullen acknowledging the problem. Another half hour later, a second reply let me know that the problem was fixed. My (few) other experiences with StatCounter support resemble the one I’ve described here, so I will be upgrading to a paid account as soon as I finish typing these sentences. I’m happy to support a company so responsive to its customers.